Returns & Exchange

Returns and Exchange requests will be catered in the following 2 Cases.

                  Case 1: You received a Damaged, broken, incorrect, or missing order.

1a) If your product is damaged, defective, incorrect, or missing at the time of delivery, please contact us within 7 days. Please note that no return requests will be catered if they are brought up after 7 days of delivery.

1b) Please note than it is important for you to send us a picture of your Order Invoice which you can find inside your parcel. The invoice helps us in the verification procedure and a failure to have it might turn down the return request. Please also note that in cases of Damaged or Incorrect orders, we might also ask for a picture of the product.

1c) After we verify the case within 48 hours of your complaint, we will initiate a pickup request from your address.

1d) All products must be returned in their original condition (unused, with all seals and tags intact), together with all accessories, manuals, and warranty cards. All returned products are subjected to a Quality Check at our warehouse to guarantee that they are returned in their original condition. We retain the right to refuse your request if the product is returned to us broken, used or in poor condition.

1e) If your request is approved, Highfy will bear the Delivery Charges for pickup as well as for your re-dispatched order.

                  Case 2: You need a different variant, shade, or type than the one you ordered.

2a) If you need a different variant, shade, or type than the one you ordered, please contact us within 7 days. Please note that no return requests will be catered if they are brought up after 7 days of delivery.

2b) Please note than it is important for you to send us a picture of your Order Invoice which you can find inside your parcel. The invoice helps us in the verification procedure and a failure to have it might turn down the return request.

2c) After we verify the case within 48 hours of your complaint, we will initiate a pickup request from your address.

2d) All products must be returned in their original condition (unused, with all seals and tags intact), together with all accessories, manuals, and warranty cards. All returned products are subjected to a Quality Check at our warehouse to guarantee that they are returned in their original condition. We retain the right to refuse your request if the product is returned to us broken, used or in poor condition.

2e) If your exchange request is approved, your new order will be dispatched, and you will be charged Rs. 250 as delivery charges to compensate for Pickup and Delivery.

2f) If you wish to get a refund, an Internal Credit voucher will be given to you for the same amount. The voucher can be availed at any future date at our store. Please note that Highfy will not be able to process any monetary refunds.

Other Refunds: 

In the rare case where you have paid for your order and the products are out of stock at Highfy, we will facilitate a monetary refund. A customer support representative will ask for your bank information and the refund will be processed within further 48 Hours.

Note: Parcel pick-ups can sometime take upto 6 to 8 working days due to courier delays. We request you to remain patient during the process.

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